Careers at Xceleration

Account Manager, Client Services (Atlanta, GA)

For this position, Xceleration is seeking a multi-talented, energetic individual who is willing to work hard and take advantage of this opportunity to grow with our independent and fast-moving company. If you are: a well-organized, analytical, and detail-oriented person; a strong communicator; and if you excel at multi-tasking, and enjoy working with technology, details, and people ... this opening could be a great fit for you!

The Account Manager, Client Services will be a key player in the management of several important corporate accounts at Xceleration. Responsibilities for these clients' global Incentive Programs will include management of the Incentive Program implementation process, data management, customer service, and award fulfillment. The position will also have a strong focus on developing Program communications that engage participants, build Program awareness and enthusiasm, and that drive participant performance and award redemption.

The Account Manager, Client Services will have multiple day-to-day responsibilities that are time-sensitive and require a high level of attention to detail. S/he will interface directly with other Xceleration staff, Incentive Program participants, and Xceleration client and vendor contacts in order to complete projects and ensure client and participant satisfaction. External contacts may include creative resources, web developers, marketing/sales industry experts, event planning/travel professionals and award fulfillment vendors.

Specific duties and responsibilities will include the following:

Incentive Program Management

Fully understand the audience, goals, criteria, and other specific details of each assigned incentive/reward Program in order to provide the best possible service to both clients and individual Program participants
Enter time-sensitive participant registration and sales data and identify inconsistencies/issues
Manage customer service correspondence, and identify and communicate key issues and resolutions based on specific Program criteria
Track, analyze and report on Program award orders
Assist with preparation of weekly reports and analyses related to Program performance
Provide data in support of client invoicing and assist with invoicing process, as needed
Contribute to the development of Program/contest themes, criteria (rules), and on-line award 'catalog' options

Client/Participant/Vendor Interface

Professionally interact with client contacts, incentive Program participants, and Xceleration's vendors by telephone, email, and in person
Manage customer support inquiries and fulfillment questions with Program participants and vendors, utilizing Xceleration's web-based technology
Consult with client contacts regarding additional products/services offered by Xceleration, Inc.

Program Communications

Review Program websites on a regular basis and provide feedback and recommendations; ensure all website content is up-to-date and implement changes as needed
Conduct website testing to ensure that communications are timely and accurate
Develop Program communications (including email 'blasts') for participants, based on analyses of overall activity and performance, and which focus on current criteria, featured awards, special 'bonus' opportunities, and/or special award 'discounts'

The ideal candidate should have 5 to 7 years of related work experience in Account Management or in an Agency Setting, in addition to a four-year college degree in a related field. Candidate must have concrete experience in a detail-oriented, tactical position, and have client-relationship building experience. Experience with Team Building and in the use of web-based technology/software applications to effectively manage job responsibilities is highly desirable, as is marketing communications experience.

Skills Required

Ability to develop and maintain strong relationships with key contacts
Strong proficiency in Windows 2000/XP and Microsoft Office applications (Excel, Word, PowerPoint, and Access)
Strong HTML skills to build website pages and manage existing pages
Thorough knowledge of the Internet, search engines, and web-based applications
Demonstrated clear and effective professional communication skills, both written and verbal
Outstanding attention to detail, and the ability to uphold high quality control standards
Excellent analytical thinking and problem-solving abilities
Exceptional interpersonal, organizational, prioritization, and follow-up skills, with a strong commitment to being a team player and meeting the client’s needs
Ability to work through complex issues in order to meet deadlines for deliverables
Ability to demonstrate a sense of urgency, resourcefulness, responsibility and accountability

Job Location: Atlanta, Georgia (North - Perimeter Area)

Position Type: Full-Time

Xceleration offers a competitive compensation and benefits package, which includes health and disability insurance (at the beginning of the second month following employment), a 401k plan (eligibility after 12 months of employment), and paid vacation time during your first year of employment. A "Business Casual" working environment and fun Employee Outings each year are also part of the Xceleration package.

Submit Your Resume to:

Email: careers@xceleration.com

Fax: (678) 680-7364

Xceleration is committed to equal employment opportunity. The company will not discriminate against employees or applicants for employment on any basis, including, but not limited to: race, color, religion, sex, marital status, national origin, veteran status, physical or mental disability, and/or age. If opportunities are currently not available, we will keep your resume and application on file for future opportunities.

Submit Your Resume

Electronically:

Email: careers@xceleration.com

Fax: (678) 680-7364

By Mail:

Xceleration, Inc.

ATTN: Career Services

5901-A Peachtree-Dunwoody Rd

Suite 400

Atlanta, GA 30328

No telephone calls please.

Qualified candidates
will be contacted.

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